Shipping policy

What are the delivery charges?

At www.khadiindia.gov.in, we aim to deliver products with great safety and within the scheduled delivery time to your doorstep, and we ship through reputed courier companies.

 

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays, and this is factored into the delivery dates.

 

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

The Seller offering the product

Product's availability with the Seller

The destination to which you want the order shipped to and location of the Seller.

 

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Please enter your delivery pin code on the product page to know more accurate delivery times on the product page itself.

 

Seller does not/cannot ship to my area. Why?

Please enter your delivery pin code on the product page to know whether the product can be delivered to your location.

If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the Seller ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

 

Why is the COD option not offered in my location?

Currently, we only have digital modes of payment. Cash-on-Delivery will reflect on our website as soon as we have it as an option.

 

I need to return an item; how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible our Logistics partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our logistic partner, you can return the item through a third-party courier service. Return fees are borne by the Seller.

 

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered, and you received a delivery confirmation email/SMS, report the issue immediately or in 2 days from the date of delivery confirmation for the seller to investigate.

 

What do the different tags like "In Stock", "Available" mean?

'In Stock' - For items listed as "In Stock", Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Out of Stock' - Currently, the item is not available for sale. Use the 'Bulk order Enquiry' feature to know once it is available for purchase.

 

Does khadiindia.gov.in deliver internationally?

Currently we don’t provide international delivery. However, we are working towards expanding our services in the near further. For now, our products can be purchased and delivered only within india.For more details, please contact our support@khadiindia.gov.in